FAQ: Questions & Answers
Contact
What is your contact information?
KVK number: 88038173
VAT number: NL864484136B01
Physical address: Segment 3, 6921RC Duiven, Gelderland, Netherlands
Email address: info@mivoza.de Telephone number: +31 616602778
Payments
What payment options are available in your online shop?
You can pay with PayPal, Klarna, Sofort and credit card (Mastercard, Visa and AMEX).
My payment was cancelled. What can I do now?
It can sometimes happen that a payment is cancelled. Unfortunately, we have no control over this. In this case, please try to place the order again.
I would like to receive an invoice for my order. Is that possible?
Yes, that is possible. Please send an email to info@mivoza.de . You will then receive an invoice as soon as possible.
Shipping and delivery
How long is your delivery time?
We want to be fair and transparent. We do not keep our products in stock, but deliver directly from the supplier. This allows us to make huge savings on storage, transport and packaging costs and offer you the products at a fair price. It is also much better for the environment and together we avoid unnecessary waste.
The shipment leaves our warehouse within 1-3 days. Estimated delivery time 7-12 days
How much are the shipping costs?
We charge a flat shipping fee of $5.95 for all orders.
Good news: Shipping is free for orders over $49.95 – no code needed.
All orders are delivered straight to your door, safely and reliably with trusted carriers.
Can I also choose a day or time for delivery?
No, unfortunately this is not possible as the products are sent using international shipping methods. You will receive an email from us that the package has been sent. You can track the package using the Track & Trace system.
It is possible that you are not at home on the day of delivery. The package will then be left with your neighbors or taken to a service point, about which you will receive a message.
The expected delivery time has expired, where is my order?
In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, sometimes the delivery of an order can be delayed. You can check the status of your order at any time on the " Track Order
" page. Have you not received anything 1 week after the expected delivery time? Please contact us.
I'm missing some products in my order. How is that possible?
Since we work with different suppliers, it is possible that the products will be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.
We apologize for any inconvenience.
Return & Refund
I want to return an item, what do I have to do?
Follow the instructions on our refund page
Track & Trace
Where can I find my Track & Trace code?
You can enter your email address and order number on the Track & Trace page to track your package.
The Track & Trace code does not provide any information, how is that possible?
The Track & Trace information is available from the moment your package arrives at the shipping company. Please note that delays may occur.
I didn't receive an email with Track & Trace. How is that possible?
It is possible that your email ended up in the spam box. If you did not receive an email, please email us and we will resend it.
You can always check the status of your order on the " Track Order " page. Enter your order number and email address here.