FAQ: Questions & Answers
Welcome to Mivoza!
Here you’ll find answers to the most common questions about orders, payments, shipping, and returns.
If your question isn’t listed below, feel free to contact us anytime — our team is always happy to help.
Contact
How can I reach you?
Our customer service team is available six days a week via email.
📧 Email: info@mivozainternational.com
Customer Service Hours:
Monday to Friday: 9:00 a.m. – 5:00 p.m. (CET)
Saturday: 9:00 a.m. – 1:00 p.m. (CET)
Sunday: Closed
We typically respond within 24 hours on business days.
Payment
Which payment methods do you accept?
You can pay safely and easily using:
- PayPal
- Apple Pay
- Shop Pay
- Credit Card (Mastercard, Visa, AMEX)
My payment was declined. What should I do?
Please try placing your order again.
If the issue persists, contact us via email — we’ll help you complete your purchase successfully.
Can I receive an invoice?
Yes. Please email us with your order number, and we’ll send the invoice to you right away.
Order & Delivery
How long does delivery take?
Your order will be processed within 5 business days and delivered in approximately 9 business days.
The total delivery time is around 14 business days.
Please note: During holidays or peak periods, delivery times may be slightly longer.
How much does shipping cost?
At Mivoza, shipping is always free — no minimum order required.
Can I choose a delivery date or time?
Unfortunately, this is not possible for international deliveries.
Once your order ships, you’ll receive an email with your tracking information.
What happens if I’m not home during delivery?
If you’re not available at the time of delivery, your package will usually be:
- Delivered to your neighbor, or
- Sent to a local pickup point. You’ll receive a notification via email or a delivery note in your mailbox.
My delivery time has passed, but I haven’t received my order.
Please check your order status on our Track Order page.
If your order still hasn’t arrived one week after the expected delivery date, contact us by email.
Some items are missing from my order.
Don’t worry — some products are shipped separately because they come from different warehouses.
Missing items typically arrive 2–3 days later.
Returns & Refunds
How can I return an item?
Please follow the instructions on our Returns & Refund Policy page.
Our customer service team will be happy to guide you through the return process.
When will I receive my refund?
Once your return has been received and inspected, your refund will be issued within 5–7 business days to your original payment method.
Tracking & Shipping Updates
Where can I find my tracking number?
You’ll receive your tracking code in your shipping confirmation email.
Enter your order number and email address on our Track Order page to view your order status.
My tracking code shows no information.
Tracking updates appear once the package is scanned by the shipping carrier.
This may take 1–2 days after you receive your shipping confirmation.
I didn’t receive a tracking email.
Please check your spam or junk folder first.
If it’s not there, contact us and we’ll resend the tracking information to you.
Still Have Questions?
If your question isn’t listed above, please don’t hesitate to reach out to us via email.
Our customer service team is available six days a week and usually responds within 24 hours.
Customer Service Hours:
Monday to Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Sunday: Closed